Always show Email Address label to staff

[working/Evergreen.git] / docs / circulation / circulation_patron_records.txt

Circulation - Patron Record 
---------------------------

[[circulation_searching_patrons]] 
Searching Patrons 
~~~~~~~~~~~~~~~~~

indexterm:[patrons, searching for]

To search for a patron, select the Patron Search option from the toolbar,
_Search -> Search for Patrons_ from the menu bar, or *F4*.

The Patron Search screen will display.  The orientation of the search pane may
be vertical or horizontal, depending on your library’s configuration.  It will
contain options to search on the following fields:

* Last Name 
* First Name 
* Middle Name 
* Alias 
* Address 1 
* Address 2 
* City 
* Zip 
* Phone
* Email 
* State 
* Barcode 
* OPAC Login ID

Use the options above the search fields to include patrons marked ``inactive''
in your search results or to limit results to patrons in a specific library
branch or in a specific permission group.

image::media/circulation_patron_records-1.png[circulation_patron_records 1]

.Tips for searching 
[TIP] 
=================== 
* Search one field or combine fields for more precise results.  
* Truncate search terms for more search results.
===================

Once you have located the desired patron, highlight the entry for this patron in
the results screen.  A summary for this patron will display in place of the
search fields.  

image::media/circulation_patron_records-2.png[circulation_patron_records 2]

Use the _Retrieve Patron_ button to retrieve the patron for circulation or
editing.

image::media/circulation_patron_records-3.png[circulation_patron_records 3]

The _Search Form_ button may be used to resume searching for patrons.

Registering New Patrons 
~~~~~~~~~~~~~~~~~~~~~~~

indexterm:[patrons, registering]

To register a new patron, select _Patron Registration_ from the toolbar,
_Circulation -> Register Patron_ from the menu bar, or *shift + F1*. The Patron
Registration form will display. 

image::media/circulation_patron_records-4.png[circulation_patron_records 4]

Mandatory fields display in yellow.

image::media/circulation_patron_records-5.png[circulation_patron_records 5]

The _Show Only Required Fields_ and _Show Suggested Fields_ may be used to limit
the options on this page.

image::media/circulation_patron_records-6.png[circulation_patron_records 6]

When one of these options is selected, it is possible switch to the other
limited view or to revert to the original view by selecting _Show All Fields_. 

image::media/circulation_patron_records-7.png[circulation_patron_records 7]

When finished entering the necessary information, select _Save_ to save the new
patron record or _Save & Clone_ to register a patron with the same address.
When _Save & Clone_ is selected, the address information is copied into the
resulting patron registration screen.  It is linked to the original patron.
Address information may only be edited through the original record.

image::media/circulation_patron_records-8.png[circulation_patron_records 8]

[TIP]
============================================================================
* Requested fields may be configured in the _Library Settings Editor_ (_Admin ->
 Local Admin -> Library Settings Editor_).  
* Statistical categories may be created for information tracked by your library 
that is not in the default patron record.  
* These may be configured in the _Statistical Categories Editor_ (_Admin -> 
Local Admin -> Statistical Categories Editor_).  
* Staff accounts may also function as patron accounts.
============================================================================

[[updating_patron_information]] 
Updating Patron Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~

indexterm:[patrons, updating]

Retrieve the patron record as described in the section
<<circulation_searching_patrons,Searching Patrons>>.

Select _Edit_ from the options that display at the top of the patron record. 

image::media/circulation_patron_records-9.png[circulation_patron_records 9]

Edit information as required.  When finished, select _Save_.  If you attempt to
close out of the patron account before the information is received, an alert
will display.

image::media/circulation_patron_records-10.png[circulation_patron_records 10]

Select _OK_ to continue or _Cancel_ to return to the editing form.

After selecting _Save_, the page will refresh.  The edited information will be
reflected in the patron summary pane.

NOTE: If collapsed, you will need to manually ``un-collapse'' this pane. 

Renewing Library Cards 
~~~~~~~~~~~~~~~~~~~~~~

indexterm:[library cards, renewing]

Expired patron accounts display with a black box around the patron’s name, a
note that the patron is expired, and – when initially retrieved – an alert
stating that the ``Patron account is EXPIRED.''

image::media/circulation_patron_records-11.png[circulation_patron_records 11]

Open the patron record in edit mode as described in the section
<<updating_patron_information,Updating Patron Information>>.

Navigate to the information field labeled _Privilege Expiration Date_.  Enter a
new date in this box.  When you place your cursor in the _Patron Expiration Date
box_, a calendar widget will display to help you easily navigate to the desired
date. 

image::media/circulation_patron_records-12.png[circulation_patron_records 12]

Select the date using the calendar widget or key the date in manually.  Click
the _Save_ button.  The screen will refresh and the ``expired'' alerts on the
account will be removed. 

Lost Library Cards 
~~~~~~~~~~~~~~~~~~

indexterm:[library cards, replacing]

Retrieve the patron record as described in the section
<<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section
<<updating_patron_information,Updating Patron Information>>.
 
Next to the _Barcode_ field, select the _Replace Barcode_ button.

image::media/circulation_patron_records-13.png[circulation_patron_records 13]

This will clear the barcode field.  Enter a new barcode and _Save_ the record.
The screen will refresh and the new barcode will display in the patron summary
pane.  

If a patron’s barcode is mistakenly replaced, the old barcode may be reinstated.
Retrieve the patron record as described in the section
<<circulation_searching_patrons,Searching Patrons>>. Open the patron record in
edit mode as described in the section <<updating_patron_information,Updating
Patron Information>>.

Select the _See All_ button next to the _Replace Barcode_ button.  This will
display the current and past barcodes associated with this account. 

image::media/circulation_patron_records-14.png[circulation_patron_records 14]

Check the box(es) for all barcodes that should be ``active'' for the patron.  An
``active'' barcode may be used for circulation transactions.  A patron may have
more than one ``active'' barcode.  Only one barcode may be designated
``primary.'' The ``primary'' barcode displays in the patron’s summary
information in the _Library Card_ field. 

Once you have modified the patron barcode(s), _Save_ the patron record.  If you
modified the ``primary'' barcode, the new primary barcode will display in the
patron summary screen. 

Resetting Patron's Password 
~~~~~~~~~~~~~~~~~~~~~~~~~~~

indexterm:[patrons, passwords]

A patron’s password may be reset from the OPAC or through the staff client.  To
reset the password from the staff client, retrieve the patron record as
described in the section <<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section
<<updating_patron_information,Updating Patron Information>>.

Select the _Reset Password_ button next to the _Password_ field.  

image::media/circulation_patron_records-15.png[circulation_patron_records 15]

NOTE: The existing password is not displayed in patron records for security
reasons.

A new number will populate the _Password_ and _Verify Password_ text boxes.
Make note of the new password and _Save_ the patron record.  The screen will
refresh and the new password will be suppressed from view.   

Barring a Patron 
~~~~~~~~~~~~~~~~

indexterm:[patrons, barring]

A patron may be barred from circulation activities.  To bar a patron, retrieve
the patron record as described in the section
<<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section 
<<updating_patron_information,Updating Patron Information>>.

Check the box for _Barred_ in the patron account. 

image::media/circulation_patron_records-16.png[circulation_patron_records 16]

_Save_ the user.  The screen will refresh.  

The patron account will now display an alert stating that the patron account 
is *BARRED*.  

Additionally a red box and note will indicate the patron’s barred status. 

image::media/circulation_patron_records-17.png[circulation_patron_records 17]

NOTE: Barring a patron from one library bars that patron from all consortium
member libraries. 

To unbar a patron, uncheck the Barred checkbox.

Barred vs. Blocked 
~~~~~~~~~~~~~~~~~~

indexterm:[patrons, barring]

*Barred*: Stops patrons from using their library cards; alerts the staff that
the patron is banned/barred from the library. The ``check-out'' functionality is
disabled for barred patrons (NO option to override – the checkout window is
unusable and the bar must be removed from the account before the patron is able
to checkout items).  These patrons may still log in to the OPAC to view their
accounts.

indexterm:[patrons, blocking]

*Blocked*: Often, these are system-generated blocks on patron accounts.  

Some examples:

* Patron exceeds fine threshold 
* Patron exceeds max checked out item threshold

A notice appears when a staff person tries to checkout an item to blocked
patrons, but staff may be given permissions to override blocks.

Patron Alerts 
~~~~~~~~~~~~~~

indexterm:[patrons, Alerts]
    
When an account has an alert on it, a Stop sign is displayed when the record is
retrieved.

image::media/circulation_patron_records-18.png[circulation_patron_records 18]

Navigating to an area of the patron record using the navigation buttons at the
top of the record (for example, Edit or Bills) will clear the message from view.

If you wish to view these alerts after they are cleared from view, they may be
retrieved.  Use the Other menu to select _Display Alert_ and _Messages_.

image::media/circulation_patron_records-19.png[circulation_patron_records 19]

There are two types of Patron Alerts:

*System-generated alerts*: Once the cause is resolved (e.g. patron's account has
been renewed), the message will disappear automatically.

*Staff-generated alerts*: Must be added and removed manually. 

To add an alert to a patron account, retrieve the patron record as described 
in the section <<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section 
<<updating_patron_information,Updating Patron Information>>.

Enter the alert text in the Alert Message field.

image::media/circulation_patron_records-20.png[circulation_patron_records 20]

_Save_ the record. The screen will refresh and the alert will display.

Additionally, the patron name will be highlighted in yellow and a note will
indicate that there is an alert on the account. 

image::media/circulation_patron_records-21.png[circulation_patron_records 21]

To remove the alert, retrieve the patron record as described in the section
<<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section 
<<updating_patron_information,Updating Patron Information>>.

Delete the alert text in the _Alert Message_ field. 

_Save_ the record.  

The screen will refresh and the indicators for the alert will be removed from 
the account. 

Patron Notes 
~~~~~~~~~~~~

indexterm:[patrons, notes]

When a patron account contains a note, a _See Notes_ message appears beneath the
patron’s name in the patron summary pane. 

image::media/circulation_patron_records-22.png[circulation_patron_records 22]

Notes are strictly communicative and may be made visible to the patron via their
account on the OPAC.  In the JSPAC, these notes display on the account summary
screen in the OPAC.

image::media/circulation_patron_records-23.png[circulation_patron_records 23]

To insert or remove a note, retrieve the patron record as described in the
section  <<circulation_searching_patrons,Searching Patrons>>. 

Open the patron record in edit mode as described in the section
<<updating_patron_information,Updating Patron Information>>.

Use the Other menu to navigate to _Notes_.

image::media/circulation_patron_records-24.png[circulation_patron_records 24]

Select the _Add New Note_ button. An _Add Note_ window displays.  

Enter note information. 

Select the check box for _Patron Visible_ to display the note in the OPAC. 

image::media/circulation_patron_records-25.png[circulation_patron_records 25]

Select _Add Note_ to save the note to the patron account.  

To delete a note, go to _Other -> Notes_ and use the _Delete This Note_ button
under each note.

image::media/circulation_patron_records-26.png[circulation_patron_records 26]

An alert will display.  Click _Yes_ to delete the note or No to retain the note.
A confirmation box will display; click _OK_.

Merging Patron Records 
~~~~~~~~~~~~~~~~~~~~~~

indexterm:[patrons, merging]

When patron records are erroneously duplicated, they may be merged into one
record.  As described in the section <<circulation_searching_patrons,Searching
Patrons>>, search for the term(s) shared by the two records. 

Select the two records to merge by pressing down the CTRL key and clicking each
record. 

Click the _Merge Patrons_ button next to the _Search Form_ and _Retrieve Patron_
buttons on the top of the screen.

image::media/circulation_patron_records-27.png[circulation_patron_records 27]

A Record Merging window will display.  Compare the two records.  

Select the record you want to keep by checking the radio button 
_Lead Record_ next to the appropriate record. 

image::media/circulation_patron_records-28.png[circulation_patron_records 28]

After making your selection, click the _Merge_ button.  The screen will refresh.
Only one of the two patron names will display.

NOTE: Once two records have been merged, the notes, bills, holds and outstanding
items under the non-lead record are brought to the lead record. Staff-inserted
alert messages are not transferred from the non-lead record; lead record alerts
are retained.

Patron records may also be merged from the _Patron Group_ screen Retrieve one of
the two patron records you want to merge.  

Go to _Other -> Group Member Details_.

image::media/circulation_patron_records-29.png[circulation_patron_records 29]

The patron records are displayed as group members. If both patron records are
not already displayed on this screen, click _Choose an Action -> Move another
patron to this patron group_.

image::media/circulation_patron_records-30.png[circulation_patron_records 30]

At the prompt, scan or type the patron's barcode. 
 
Click _OK_. 

Confirm the move by clicking the _Move_ button on top of the screen. 

image::media/circulation_patron_records-31.png[circulation_patron_records 31]

Click _OK_ on the confirmation pop-up window.

Both records are displayed as group members. 

Select both records by pressing *CTRL* key and clicking each record. 

Click _Choose an Action -> Merge Selected Patrons_. The merging records window
pops up. 

Choose the lead record and continue to merge records as described in the above.

NOTE: The merged record will still show under group members. Both members point
to the same patron record.

[[bills_and_payments]] 
Bills and Payments 
~~~~~~~~~~~~~~~~~~

When a patron account has bills attached to it, a note displays under the patron
name in the patron summary panel.  

image::media/circulation_patron_bills-1.png[circulation_patron_bills 1]

To view more information about the patron’s bills, or to make payments on or
edit the bills, click on the Bills button from the patron account screen. 

image::media/circulation_patron_bills-2.png[circulation_patron_bills 2]

[[circ_vs_grocery]] 
*Circulation bills*: system-generated (overdue fines, lost
item cost, processing fees, etc.).

* Overdue fines are added daily once an item is overdue.  When an item is marked
* as lost, bills may be automatically generated to cover the item's cost and a
* processing fee, according to library policy.

*Grocery bills*: staff-applied to patron accounts.

* One default grocery bill, Misc, exists in an unmodified Evergreen
* installation.  Additional grocery bills may be configured through the Admin
* settings.  Admin -> Server Administration -> Billing Types.

To view more information about a bill, highlight the bill and right-click or use
the _Actions for Selected Transactions_ menu to select _Full Details_.

image::media/circulation_patron_bills-3.png[circulation_patron_bills 3]

A window will display additional information about the bill, including a record
of any payments that have been made on the bill.

image::media/circulation_patron_bills-4.png[circulation_patron_bills 4] 

From the _Full Details_ screen, portions of the bill may be voided (e.g. an
erroneous daily overdue charge) by using the _Void selected billings_ button.
Notes may be added to payments or line items by using the _Edit note_ button.

image::media/circulation_patron_bills-5.png[circulation_patron_bills 5]

[[making_payments]] 
Making Payments 
^^^^^^^^^^^^^^^

To collect payments, retrieve the patron record.  Navigate to the _Bills_ screen
as described in <<bills_and_payments,Bills and Payments>>.

When bills are paid, the money applied starts at the top of the list of bills.
To pay specific bills, uncheck the bills that you do not wish to pay at this
time. The amount displayed in _Total Checked:_ will change to reflect the
appropriate amount.

image::media/circulation_patron_bills-6.png[circulation_patron_bills 6]

NOTE: the presence of the _Uncheck All_ and _Check All_ options below the list
of bills.

image::media/circulation_patron_bills-7.png[circulation_patron_bills 7]

When you are ready to make a payment, select a payment type from the dropdown
menu in the _Pay Bill_ portion of the screen.

image::media/circulation_patron_bills-8.png[circulation_patron_bills 8]

Enter the amount of payment in the _Payment received_ field.  

If you would like to add a note to the payment, check the box for 
_Annotate Payment_.  

Click _Apply Payment!_ to make the payment.  

If you have selected _Annotate Payment_, a box will display for the annotation.  

The screen will refresh to display the updated bill information for the patron.
If change is due, the bottom portion of the screen, _Change Due Upon Payment:_
will briefly reflect the amount due to the patron.  

TIP: if you need more time to review the amount due, click outside the _Payment
Received_ box before selecting _Apply Payment!_ This will cause the screen to
refresh and display the amount due.

It is possible to convert change due to a patron credit by selecting the
_Convert Change to Patron Credit_ checkbox.

image::media/circulation_patron_bills-9.png[circulation_patron_bills 9]

[TIP] 
================================================ 
* Items marked with red are still checked out. It is possible for a patron to
* pay a bill while the item is still out and accruing fines.  When Check is
* selected as the payment type, it is not necessary to select _Annotate
* Payment_, as a box for the check number and a note displays automatically.
================================================

Void vs. Forgive 
^^^^^^^^^^^^^^^^
 
Void clears all history of the bill, while forgive retains the history. 

Forgiving Bills 
^^^^^^^^^^^^^^^
 
Choose forgive as the payment type as described in the section
<<making_payments,Making Payments>>. 

Enter the amount to be forgiven.  Choose _Annotate Payment_ as required by local
policy.

Apply Payment.  Annotate, if prompted.

The screen will refresh to display the payment.


Voiding Bills 
^^^^^^^^^^^^^

Bills under one transaction are grouped in one bill line. Bills may be voided in
part or in whole.

*To void the full billing amount:* 

Select the bill(s) to be voided from the list in the patron account.  

Right click or use the _Actions for Selected Transactions_ menu to select _Void
All Billings_.

image::media/circulation_patron_bills-10.png[circulation_patron_bills 10]

Confirm the action.

*To void a partial amount:*

Select a billing and choose Full Details for the transaction, as described in
the section <circ_vs_grocery,Circulation vs. Grocery Bills>>

The bill details screen displays.

Select the specific bill to void.

Void Selected Billings and confirm the action.

image::media/circulation_patron_bills-11.png[circulation_patron_bills 11]

Adding New ``Grocery'' Bills 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^

A grocery bill can be added as a new bill or to an existing bill.

*To add a as a new bill:*

. Retrieve the patron record.  
. Navigate to the Bills screen.  
. Click the_Bill Patron_ button above the list of current bills.  
+
image::media/circulation_patron_bills-12.png[circulation_patron_bills 12] 
+ 
.Choose appropriate _Billing Type_ from the drop down menu. (``Grocery'' is the
only available transaction type.) . Enter the Amount and Note (as required).  
.
_Submit this Bill_ and confirm this action.

image::media/circulation_patron_bills-13.png[circulation_patron_bills 13]

*To add bill to an existing bill line:*

. Retrieve the patron record.  
. Navigate to the Bills screen.  
. Highlight the desired bill.  
. Use the _Actions for Selected Transactions_ to select _Add Billing_.  
Confirm this action.  
. Follow steps 4 through 6 above.  There is no confirmation message 
after clicking _Submit this Bill_.  
. The _Money Summary_ will adjust accordingly.

Bill History 
^^^^^^^^^^^^

*To view a patron’s bill history:*

. Retrieve the patron record.  
. From the _Bills_ screen, click _History_.  
. A _Bill History_ screen with two tabs will display.  One for _Transactions_ and
one for _Payments_.  
+
image::media/circulation_patron_bills-14.png[circulation_patron_bills 14] 
+ 
. For more information about a specific billing, select the bill and click _Full
Details_. A screen detailing item information, billings, and payments will
display.

image::media/circulation_patron_bills-15.png[circulation_patron_bills 15]

Items may be deleted from the catalog even if a charge for that item is still
attached to the patron's record.  The charge will remain on the patron's account
after the deletion.